Package Travel Regulations 2018

General

The combination of travel services we offer is considered a package within the meaning set out in the Package Travel and Linked Travel Arrangements Regulations 2018. As such, you benefit from the rights derived to you under these regulations. Student Led Uni Ski Holidays Ltd (SLUSH) will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in your package, to ensure your repatriation in the event we become insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 is detailed below.

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

1. Travellers are entitled to receive all essential information about the package before concluding the package travel contract.
2. There is always at least one trader who is liable for the proper performance of all services included in the contract.
3. Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
4. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
5. The price of a package may only be increased if specific costs rise (such as fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
6. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If, before the start of the package, the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
7. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
8. Travellers may, at any time before the start of the package, terminate the contract in return for an appropriate and justifiable termination fee.
9. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee where services are not performed in accordance with the contract and this substantially affects the performance of the package, and the organiser fails to remedy the problem.
10. Travellers are also entitled to a price reduction or compensation for damages, or both, where the travel services are not performed or are improperly performed.
11. The organiser has to provide assistance if the traveller is in difficulty.
12. If the organiser becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured.

All of these rights are assured, and in any case of a discrepancy between the Package Travel and Linked Travel Arrangements Regulations 2018 and a travel contract or terms and conditions, the Package Travel and Linked Travel Arrangements Regulations 2018 takes precedence. Any such case does not, however, render the remainder of a travel contract or terms and conditions invalid; invalidity will apply only to the specific term which does not comply with the Package Travel and Linked Travel Arrangements Regulations 2018.

The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: